Enquiring About Counselling

What is counselling?

The BACP defines counselling as the process that provides a safe, confidential place for clients to talk about their lives and anything that may be confusing, painful or uncomfortable to them.  It allows clients to talk with someone who is trained to listen attentively and to help them improve things. 

Common presenting problems that clients bring to counselling include: abuse, anxiety, depression, low self-esteem, family dynamics, relationship problems, loss, stress, financial worries, anger, bereavement and life changes. 

Our counsellors

Crossroads has a team of 13 professionally trained and qualified volunteer counsellors.  At any time, one or two of our counsellors will be in the final stages of their training.  All counsellors receive clinical supervision to support their best practice.

Our therapeutic approach

Our counsellors work integratively, drawing on a range of modalities: person-centred, humanistic, psychodynamic, existential, relational, transactional, transpersonal, etc. Clients experience personal growth through exploring their early life development and experiences and asking the ‘what if’ and ‘why’ questions that give meaning to life.

Through this work, clients are helped to understand and resolve their issues by increasing their awareness of what might be going on within their internal world and how that can affect their relationships with the Self and others. In addition, our counsellors are trained to help clients explore the relationship between the body and mind as well as spiritual, cultural and faith issues.  The key to making positive change is the motivation to explore and challenge one’s self; that is what our counsellors help clients do.  Most importantly, it is the relationship counsellors build with their clients that enables such work to happen.

Our Service

We are currently offering short-term counselling which consists of one or two assessments, followed by 12 weekly sessions.

Appointments are scheduled throughout the week, Monday to Thursday, daytime and evenings.

We operate a waiting list system.  The length of time you have to wait for an appointment depends on both your own and our availability.  The average wait for an appointment is approximately 12 weeks.

All counselling is offered on a weekly basis and sessions last fifty minutes.

Appointments take place at our premises, 144 Roman Road, Bethnal Green, E2 or via Zoom.  Our building and counselling room have disabled access.

We do not have a waiting room; nor do we have a crèche facility.  We ask that clients make prior arrangements for childcare when planning to come along to an appointment.

We do not offer Cognitive Behavioural Therapy (CBT) nor do we offer Christian counselling, i.e. we do not pray or read Scriptures with our clients.  If you are looking for a counsellor who works within a specific Christian framework, we suggest you contact the Association of Christian Counsellors.

Crossroads is a member of the British Association for Counselling and Psychotherapy and adheres to its Ethical Framework for the Counselling Professions.

Crossroads is open to people of all faiths and none.  We do not discriminate on the grounds of gender, marital status, race, ethnic origin, colour, nationality, national origin, disability, sexual orientation, religion, age, offending background or any other factor.


Our Fees

Crossroads is a charity that raises its own funds.  We are completely independent of the NHS and receive no statutory funding.

We have a sliding scale of fees between £4.00 and £32.00 per session.

All clients are asked to pay for their counselling at a rate they can afford depending on their income.  Clients are charged for their assessment at the same rate.

Make an enquiry

We do not offer counselling to counselling students who are seeking therapy in order to fulfil their course requirements. We advise that you seek counselling with an accredited counsellor who offers student rates.

We are currently working in person and remotely via Zoom.

In order to respond to increasing demand, and to keep our waiting list open, we are offering short-term counselling only.

Short-term is a maximum of 12 weeks with an additional 2 weeks for an initial assessment.


We do not offer any free counselling but charge for our service, with a sliding scale of fees from £4 to £32 per session.

All sessions are for 50 minutes and are offered on a weekly basis.

If you are interested in finding out more about online, short-term counselling at Crossroads, please complete the form below and someone will get back to you.

We look forward to hearing from you.

To make an enquiry, please call 020 8981 8388 or email info@crossroadscounselling.org

Data Protection
For information about how we collect, store and use your personal data please see our Counselling Privacy Notice.